Privacy Policy

Namasteyatraa is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

1. Definitions

The terms “We”, “Us”, “Our”, “Company”, “Namasteyatraa” refer to Namasteyatraa.
The terms “You”, “Your”, “Yourself”, “Client”, “Traveller(s)” refer to users of our website or services.

2. Legal Compliance

This Privacy Policy is an electronic record formed under the Information Technology Act, 2000 and its applicable rules. It does not require any physical or digital signature.

This policy becomes legally binding once you accept it (explicitly or implicitly) by using our website or services.

3. Acceptance of Policy

By accessing or using our website, submitting an enquiry, or booking a trip with Namasteyatraa, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree, please do not use our website or services.

4. Information We Collect

A. Enquiries & Trip Bookings

When you make an enquiry or book a trip, we may collect the following information:

  • Full name, date of birth, gender, title
  • Address, phone number, email address
  • Emergency contact / next of kin
  • Dietary preferences
  • Government-issued ID details
  • Passport details, nationality, visa information (where required)
  • Travel insurance details
  • Any additional information required to assess trip suitability

B. Medical Information

For certain trips, we may request limited medical or health-related information such as:

  • Pre-existing medical conditions
  • Disabilities (if any)
  • Medication requirements

This information is collected strictly for safety and operational purposes.

5. Financial Information

  • Payments are processed through secure third-party payment gateways.
  • We do not store credit/debit card details on our servers.
  • In case of refunds, limited bank details may be collected solely for refund processing.
  • We strongly advise you not to share payment details via email or messages.

Namasteyatraa is not responsible for the privacy practices of third-party payment providers.

6. Call Recording

With your consent, calls may be recorded for quality control, training, and customer service purposes.
Financial details shared during calls are not recorded or stored.

7. Photos & Videos

  • Photos or videos may be captured during trips by our team or fellow travelers.
  • These may be used for marketing purposes (website, social media, promotional material).
  • If you do not wish to be photographed or want your image removed, you may contact us.

📧 Email: info@namasteyaatra.com

We are not responsible for photos or videos taken by other travelers without our knowledge.

8. Research & Feedback

We may contact you for:

  • Post-trip feedback
  • Surveys or reviews
  • Service improvement research

Providing feedback is completely optional.

9. Cookies & Technical Data

We may use cookies and similar technologies to:

  • Improve website functionality
  • Understand user preferences
  • Analyze website traffic

Cookies do not access personal data unless voluntarily provided by you.

We may also collect:

  • IP address
  • Browser type
  • Device information

This data does not personally identify you.

10. Third-Party Links

Our website may contain links to third-party websites.
Namasteyatraa is not responsible for the privacy practices or content of such websites.

11. Job Applications

If you apply for a job with Namasteyatraa, we may collect:

  • Resume / CV
  • Contact details
  • Personal and professional information

This data is used only for recruitment purposes.

12. Why We Collect Information

We collect and use your information to:

  • Process bookings and manage trips
  • Provide travel services
  • Communicate important updates
  • Improve customer experience
  • Comply with legal requirements
  • Share promotional offers (optional & opt-out available)

13. Information Sharing

We do not sell or rent your personal data.

Information may be shared only:

  • When required by law or government authorities
  • With trusted partners involved in trip operations
  • To comply with legal and regulatory obligations

All such sharing is done under strict confidentiality.

14. Data Security

We use appropriate technical and organizational measures to protect your data.
However, no system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

15. Policy Updates

We may update this Privacy Policy from time to time.
Any changes will be published on our website and will be effective immediately.

16. Contact Information

For any privacy-related questions, concerns, or requests, please contact us:

📧 Email: info@namasteyaatra.com
📞 Phone: +91 6299 025 003

Support Availability

🕒 Available: 24×7 (Monday to Friday)